Returns & Exchanges

At Touch925, we want you to love your jewelry, but if you are not completely satisfied, we offer a hassle-free 30-day return and exchange policy for all unworn items. Simply ensure your pieces are in their original packaging to qualify for a full refund or replacement.

1

Initiate Your Request

Log into your Touch925 account or visit our Returns Portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Place the jewelry in its original branded box and secure it inside a padded mailer to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing