Frequently Asked Questions
Everything you need to know about our premium silver jewelry.
What materials are used in Touch925 jewelry?
We specialize in high-quality 925 sterling silver. Many of our pieces are also plated in 18k gold or rhodium to provide extra shine and prevent tarnishing.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
Do you offer a warranty on your products?
Yes, we offer a 6-month warranty covering any manufacturing defects. Please note that this does not cover accidental damage, normal wear and tear, or improper storage.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. For hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my silver jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a cool, dry place and clean it gently with a soft microfiber cloth.
Are your products hypoallergenic?
Yes, our 925 sterling silver is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.